User guide

What GymDesk is, signing in, what is where on the screen, the dashboard, switching language and branch, your password, which menus each role sees, using it on a phone and starting a free trial

First-day checklist for the owner — gym profile, membership rules, check-in rules, money and portal settings, branches, staff logins and roles, and the audit log

Membership packages (duration, price, admission fee, visit limits, freeze rules, branch access, classes) and personal training packages with trainer commission

The member list and its filters, adding a member with the first membership and payment in one step, the member profile, photo, health notes, body measurements, QR cards, portal PIN and archiving

Selling and renewing memberships, start dates and the grace period, freezing and unfreezing, upgrading with credit, cancelling, the Renewals & expiry page and renewal reminder SMS

The front-desk check-in screen — QR card with a camera or USB scanner, phone number or member no., the coloured flags, refusing and letting in anyway — and the Attendance page with peak hours

How bills and receipts work, collecting dues and part payments, extra charges, printing and SMS receipts, voiding mistakes, the Payments & receipts and Dues pages, and recording expenses

Trainer profiles and commission rates, selling (assigning) a PT package, logging sessions and no-shows, the trainer's own page, cancelling PT and the commission report

Class types and the weekly timetable per branch, the day view, booking members, the waitlist, cancelling, marking attendance and walk-ins, and how members book in the portal

Selling supplements, drinks and accessories at the counter to members or walk-ins, sales on a member's account, the sales list and voids, products and low stock, stock-in from suppliers and stock adjustments

For members — signing in with mobile number and PIN, your membership and dues, your check-in QR code, paying dues and renewing online, booking classes, PT sessions, attendance, receipts and changing your PIN

Setting up the SMS gateway and WhatsApp, the automatic messages (welcome, receipts, renewal reminders, class bookings), the message log, sending a message by hand and WhatsApp click-to-chat

Every report — collections, dues, profit & loss, expenses, discounts, renewals due, expiring, active and new members, freezes, attendance, peak hours, trainer commission, class attendance, shop sales and low stock — with filters, CSV export and printing

The JonakiSoft licence and its features, grace period and lock screen, setting up online payments (SSLCommerz, bKash, Nagad) for the member portal, JonakiSoft's central account, and connecting AI assistants (Claude, ChatGPT) with MCP

Common problems and their fixes — sign-in, check-in and the camera, members who cannot get in, discounts, freezes, money mistakes, shop stock, SMS, the member portal, online payments, trainers, missing menus and the licence

The words GymDesk uses — membership, package, grace period, freeze, dues, override, PT, waitlist, member portal, PIN, stock-in, MCP and more